Experience Optimisation

Whether your goal is to increase customer retention, improve conversion rates, or drive new customer acquisition, I can help you get there. I provide a suite of consulting services that range from strategy to design and experience optimisation. My mission is to create tangible results for my clients by transforming their customer experience through innovation.

Experience Optimisation

Low cost, detailed insights, high impact improvements

  • 1 HOUR INITIAL CONSULTATION

  • FULL SITE AUDIT

  • DETAILED INSIGHTS

  • 10+ PRIORITISED IMPROVEMENTS

  • 1 HOUR RESULTS CALL

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Optimising customer journeys to create tangible results

  • 1 HOUR INITIAL CONSULTATION

  • CUSTOMER JOURNEY ANALYSIS

  • DETAILED INSIGHTS

  • ACTIONABLE IMPROVEMENTS

  • 1 HOUR RESULTS CALL

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Transforming customer experiences through innovation

  • DETAILED USER RESEARCH

  • CUSTOMER ANALYSIS

  • IN-DEPTH INSIGHTS

  • VALIDATED IDEAS

  • DEVELOPMENT ROADMAP

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Get the services of a design agency without paying their costly overheads.

DESIGN CONSULTATION

My full service design consultancy offers a range of services. I’ll help you to understand your customers, create a product vision, and generate ideas. I’ll then turn those ideas into validated products, features, and services. I’ll deliver valuable insights, innovative solutions, and results.

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IDEA DEVELOPMENT

Do you have a brilliant idea, but you can’t get it to the next level because you lack the resources or expertise? I’m here to help. I’ll rapidly turn that spark of an idea into a validated prototype with my Idea Development service. From strategy to prototyping, I’ll work with you to bring your idea to life.

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EXPERIENCE OPTIMISATION

Whether your goal is to increase customer retention, improve conversion rates, or drive new customer acquisition, I can help you get there. I provide a suite of consulting services that range from strategy to design and experience optimisation.

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UX AUDITS

Experiencing usability issues, poor user retention, or low conversion rates? My comprehensive audits provide in-depth analysis and actionable insights tailored to your needs and budget. Uncover pain points and opportunities for improvement to boost your product’s success.

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CASE STUDIES

VIEW ALL CASE STUDIES

I’m not trying to reinvent the wheel. I use a mixture of processes, methodologies & principles to guide me in each project I collaborate on.

DESIGN
THINKING

Design Thinking is a non-linear, iterative process that I use to understand users, challenge assumptions, redefine problems & create innovative solutions

HUMAN- CENTRED
DESIGN

Human-centered Design is a creative approach to problem-solving that starts with people and ends with innovative solutions that are tailor-made to suit their needs

LEAN-AGILE
PRINCIPLES

Lean-agile is a set of principles I follow that allows me to minimise waste whilst delivering value. Ensuring quality is a priority in projects I collaborate on

FREQUENTLY ASKED QUESTIONS

I’m committed to providing you with the information you need to make informed decisions. Here are some frequently asked questions about my services:

User Experience (UX) refers to the overall experience of a user interacting with a product or service. A good UX design can increase customer satisfaction, engagement, and loyalty, resulting in better business outcomes.

We offer a range of UX services, including research, design, and testing. Our team can help you with UX strategy, user research, wireframing and prototyping, visual design, and usability testing.

The timeline for a UX project depends on the scope and complexity of the project. We work with you to set realistic project timelines and milestones and keep you informed of our progress throughout the process.

The cost of a UX project varies based on the scope and complexity of the project. We provide customized proposals for each project based on your specific needs and budget.

If you’re interested in working with us, please get in touch to schedule an initial consultation. We’ll discuss your goals, project requirements, and budget to determine the best approach for your project.

Let’s make big things happen

Got a great product idea or a problem that needs solving? Give me a shout and I’ll get right back to you.

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